I have no other recourse, and these people are laughing all the way to the bank. At this point, the payment is being flagged as fraud and reported to the IRS as taxable income. I have been around and around, but so far no refund has been issued, they give the same answers and will not give me a supervisor or manager to speak to. We called several times, the billing department is a call center, no information is available and they were never going to notify me of the credit on my account, according to the rep. And the card was flagged for more information that I cannot provide. However, when the claims were processed, there was 0 patient liability.
They requested $124.20 up front and I used my flexible spending account card to pay it. The complaint department said they would have the scheduling department would expedite a rescheduled date and call me. I called SimonMed to complain and was told they wanted to see a Mammogram before doing the UltraSound and I had to now go to my doctor to get a copy of my last Mammogram and reschedule the UltraSound. No notification given me except today I see at 1:19PM on someone there sent a text message to my phone that my exam has been updated to a 12:30 time. After 30 minutes of the receptionist talking to someone in the back she informed me that SimoneMed had updated my appointment on to 12:30. I showed her my confirmation that said 1 PM. The tech said I was scheduled for 12:30PM. She didn't understand why so she called the tech and was told I was late. Upon checking me in she said that my appointment had been cancelled. At 12:55 Another receptionist from behind the door called me to see her. I arrived at 12:40 PM to an office with one slow confused front receptionist and 3 people waiting in line ahead of me. On Thursday July 13th I received a text confirming my appointment. Arrive at 12:45 PM to complete paperwork. I scheduled an appointment Jfor an Ultra Sound at the AZ Ahwatukee location.
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